Two routes: a 24/7 line for anything involving a lost or found pet right now, and everyday support during office hours for everything else.
020 8051 2117
Open 24 hours a day, 7 days a week.
This is our statutory microchip enquiry route. If the chip record is held on another UK database, we can transfer your call to the responsible operator — one call is enough.
support@aegispethub.co.uk
Monday–Friday, 10am–6pm.
Accounts, registrations, updates, transfers, billing and anything non-urgent. Outside these hours, email us and we'll reply on the next working day — the 24/7 line is reserved for lost and found pets.
If a telephone isn't accessible to you, email works for everything — including urgent lost and found reports. Write “URGENT” in the subject line of an email to support@aegispethub.co.uk and it goes to the front of the queue. Our commitments to accessible service are set out on the Accessibility page.
You can also write to us by post — Aegis Pet Hub Ltd is registered in England & Wales, and our registered address is published on the About page. For complaints, the quickest route is the Complaints Policy.
One note on privacy: before disclosing anything about a record, we verify who we're talking to. It can add a minute to a call, and it's why keepers trust the register.